For Enterprise — Compliance & Scale
Real-time infrastructure monitoring for DevOps. SSO, SOC 2, dedicated support, and custom SLAs built for organisations that can't afford downtime.
Meet your security team's requirements on day one
StatusPulse is SOC 2 Type II certified and processes over 12 billion health-check requests per month for Fortune 500 engineering teams. Every data centre is encrypted at rest (AES-256) and in transit (TLS 1.3).
SAML 2.0 Single Sign-On
Connect StatusPulse to Okta, Microsoft Entra ID, or OneLogin. Enforce MFA centrally and manage user lifecycle through your existing identity provider — no separate password store.
SOC 2 Type II & ISO 27001
Our latest Attestation Report (audit period Jan 2024 – Dec 2024) is available under NDA. We also hold ISO 27001:2022 certification across all operational regions.
GDPR-Ready Data Residency
Choose where your monitoring data lives: US-East (N. Virginia), EU-West (Frankfurt), or APAC-Southeast (Singapore). Cross-region data transfer is opt-in only.
Role-Based Access Control
Granular permissions let you separate read-only stakeholders, incident responders, and platform admins. Audit logs retain every configuration change for 365 days.
A named engineer. Not a ticket queue.
Every Enterprise plan includes a dedicated support engineer who knows your stack, your runbooks, and your incident response workflow. Average P1 response time: 14 minutes.
Named Support Engineer
You'll be paired with a senior engineer — for example, Marcus Chen (ex-GitLab SRE) or Priya Nair (ex-Stripe Platform). They join your on-call rotation walkthrough and maintain a shared runbook.
PagerDuty & ServiceNow Integration
Push alerts directly to PagerDuty with auto-routing by severity, or create ServiceNow incidents with full context — including the last 10 successful checks, affected endpoints, and suggested runbook links.
Dedicated Slack Channel
Get a private Slack channel bridged to our Platform Engineering team. Share logs, paste stack traces, or ask for query help — no email ping-pong, no portal tickets.
Quarterly Business Reviews
Every quarter your account lead presents a 30-minute review: uptime trends, alert fatigue analysis, cost optimisation suggestions, and a roadmap preview aligned to your engineering OKRs.
Custom SLAs that match your risk appetite
Standard plans cap at 99.9 % availability. Enterprise customers negotiate bespoke SLAs — typically 99.99 % for the monitoring platform itself, with financial credits calculated per affected endpoint if we fall short.
99.99 % Uptime Guarantee
Our monitoring infrastructure runs across six regions with automatic failover. If StatusPulse is unavailable for more than 52 minutes per month, you receive 10 % service credit; above 4 hours, the credit jumps to 50 %.
Custom Alert Thresholds
Define per-service SLIs that reflect your actual user impact. Example: the payments API must respond under 200 ms 99.95 % of the time, while the marketing site tolerates 500 ms at 99.5 %.
Multi-Region Synthetic Probes
Deploy browser-based synthetic checks from 28 global locations — including São Paulo, Mumbai, and Sydney — so you measure performance from your customers' networks, not just our own.
Incident Post-Mortem Access
Every platform incident triggers a public post-mortem within 48 hours. Enterprise customers receive a private deep-dive with root-cause timelines, mitigation steps, and preventive engineering actions.